Areas of interest include but are not limited to the following:
- Service ecosystem modeling and evolution
- Service organization
- Human resource management in services
- Service strategy
- Service capability
- Service project management
- Service metrics and benchmarks
- Organizational transformation for service economy
- Service risk management
- Service operations
- Knowledge management and service productivity
- Service supply chain management
- New service development
- Service design methodology
- Service Innovation theory
- Business model innovation
- Business process modeling and design
- Involving customer in service innovation
- R&D management for services
- Service marketing management
- Service quality and customer satisfaction
- Customer relationship management
- Service-dominant logic of marketing
- Consumer/customer experiences
- Service communication
- Service pricing
- Service branding
- Collaborative service management in B2B and B2C e-commerce
- E-market for services
- Mobile services
- Decision support systems for service management and operations
- Data mining for service intelligence
- Service knowledge management
- Implementation and management of service-oriented architecture
- Intelligent agents and web services
- IT service management
- Service concept
- Service system engineering
- Service design methodology
- Service optimization
- Service demand forecasting, pricing, and planning
- Service quality assurance
For any query about the topics, please contact the track chairs:
- Rueylin Hsiao (rueylin@nccu.edu.tw)
- Wai Fong Boh (awfboh@ntu.edu.sg )
- Yuan-Chieh Chang (yucchang@mx.nthu.edu.tw)
- Ali Farhoomand (ali@business.hku.hk)
- Chi Kin Yim (yim@business.hku.hk)
- Hung-Chang Chiu (hcchiu@mx.nthu.edu.tw)
- Vincent S. Tseng (tsengsm@mail.ncku.edu.tw)
- Chengqi Zhang (chengqi@it.uts.edu.au)
- Tuure Tuunanen (tuure@tuunanen.fi)
- David C.L. Kuo (davidclkuo@itri.org.tw)
For more information about the conference, please contact program chairs:
(hjyen@mx.nthu.edu.tw)
(benyen@business.hku.hk)
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